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Cancelation/Refund policy

Changing Membership Categories

Individuals who possess a valid membership who want to switch/change to a different sponsorship category must submit a cancellation request.  The cancellation request will be reviewed by the Assistant Director.  If approved, the member will need to return to the office to complete paperwork, receive a new RecSports photo ID and pay applicable fees, if applicable. 

 

2010/11 Cancellation Policy

The Assistant Director responsible for the program area will review all cancellation requests; each individual will be contacted personally regarding their request. 

Cancellation requests must meet the listed criteria to be considered for cancellation, which may result in a refund. Cancellation fees must be paid before any refund can be issued and before a payroll deduction will be discontinued.

Cancellation fees will be deducted from any approved refund amount. Memberships, programs and services valued under $20 at time of request are non-refundable. Approved refunds may be issued in the form of a RecSports Gift Card for values less than $25 at the discretion of the Assistant Director.

Cancellation Request Form

Memberships / Lockers / Towel Service / TeXercise, Cycling and Combo Passes

ALL REQUESTS TO CANCEL MUST BE SUBMITTED 30 DAYS PRIOR to the desired end date of service.  Refunds will not be issued for partial months of service.  Short term memberships are non-refundable. 

Cancellation Fees are as follows:
$25 Membership and Locker
$ 5 Towel Service
$15 TeXercise Pass
$10 Group Cycling Pass
$20 Combo(TeXercise and Group Cycling) Pass

 

Final Deadlines to cancel:
10-31 for memberships/lockers/towel expiring 12-31
3-30 for memberships/lockers/towel expiring 5-31
6-30 for memberships/lockers/towel expiring 8-31

Passes: (TeXercise, Cycling, Aqua, PRC and Climbing Wall)

Members must request to cancel semester passes within two business days from date of purchase or within 2 business days of the start of the academic semester for passes lasting longer than one semester.

Partial month, or short term/day passes will not be refunded. A $10 fee will deducted from any refunds.

Classes/Clinics/Series

Participants must request to cancel or transfer at least 5 business days before the start date.  A $10 fee will be deducted from any refunds. Once a transfer is approved, an individual is no longer eligible for a refund.

Personal Training Sessions  and Private Swim Instruction
Sessions are non-transferable, non-refundable and expire at the end of each fiscal year (8/31).

Outdoor Trips
Cancellation dates and administrative fees vary for each trip.  They are listed here.

Intramural Sports

Entry fees are non-refundable after the close of registration.

Massage Services

All certificates are non-refundable and expire at the end of each fiscal year (8/31). Lost or stolen certificates cannot be replaced. Mobile Massages must be canceled at least 24 business hours of the event or a 50% cancellation fee will be assessed.   

 

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Page last modified: August 19, 2010. 07:58:19 am CST