PAYMENTS MADE VIA PAYROLL DEDUCTION

If your request is submitted between the 1st and 14th of the month, the request will go into effect immediately, and no further deductions will be made. At the time of cancellation and before the refund can be processed, the cancellation fee* must be paid via cash, check or charge.  If submitted between the 15th, and the last business day of the month, one additional deduction will be made on the first of the following month and a refund for the additional deduction will be issued via check.

*Cancellation fees: Membership $25 – TeXercise Pass $15 -  Group Cycling Pass $10 – Combo TeXercise/Cycling Pass $20

Please see below for Membership cancellation deadlines.

PAYMENTS MADE VIA CREDIT CARD

If the charge was originally paid by credit card, the refund must be credited back to the same card.  If the original credit card number is not available or the card has been cancelled, the refund will be issued in the form of a check.  The processing fee will be deducted from the refund.

PAYMENTS MADE VIA CASH AND CHECK

Refunds for memberships purchased with cash or check will be issued in the form of a check.  The processing fee will be deducted from the refund.

PROCESSING

Refund processing for credit card, cash, and check transactions takes up to four (4) weeks. 

REQUESTING REFUNDS

Refunds must be requested in person at the Programs/Membership and Guest Services office in Gregory 2.204 between the hours of 8am-5pm Monday-Friday, and 8am-6pm on Wednesday.

MEMBERSHIP AND GUEST SERVICES

REFUND DETERMINATION

• There is a $25 cancellation fee to discontinue your membership and/or locker.
• Refund amounts are determined by the quantity of unused time and are calculated on a monthly basis and as outlined below.  Holding a membership for ANY portion of a month constitutes use for the entire month. 
• Short Term passes are non-refundable.

DEADLINES

• A full refund, minus a $25 cancellation fee, will be issued if requested within ten (10) business days of purchase.
• After ten (10) business days, a $25 cancellation fee will be assessed and the remaining value will be refunded according to the following calendar.
• October 31 is the last day refunds will be granted for memberships expiring 1/12/09
• February 28 is the last day refunds will be granted for memberships expiring 5/19/09
• June 30 is the last day refunds will be granted for memberships expiring 8/31/09

PROGRAMS

REFUND DETERMINATION

Limited refunds may be issued to individuals, with health reasons, who provide confirmation from a health care provider. The Assistant Director will review all requests for final approval.

The refund amount is an adjusted rate, dependent on the remaining value of the pass/event. Most refunds are charged a $10.00 administrative fee.

Massage Certificates are non-refundable and events and passes costing $20.00 or less are non-refundable.

TEXERCISE, GROUP CYCLING, COMBO, PRC OR CLIMBING WALL PASSES

Refunds are only available up to 2 business days after the original purchase date.  Annual TeXercise & PRC Pass     holders can request a refund up to 2 business days after the start of each semester, within that academic year. See above for passes purchased with payroll deduction for cancellation fee.

CLINICS, SERIES AND CLASSES

Cancellations and transfer requests must be made at least 5 business days prior to the scheduled class during office hours. Refunds, make up classes, or credits will not be issued if a participant does not show up for their scheduled classes. Refunds will not be issued to individuals once they have transferred to another class.

INTRAMURAL EVENTS

Entry fees will NOT be refunded after the close of registration unless the participant finds a replacement.

OUTDOOR RECREATION

Cancellation dates vary.