The Assistant Director responsible for the program area will review all cancellation requests; each individual will be contacted personally regarding their request. 

Cancellation requests must meet the listed criteria to be considered for cancellation, which may result in a refund.

Cancellation fees will be deducted from any approved refund amount.

Individuals who possess a valid membership and want to switch/change to a different sponsorship category must submit a cancellation request.

ALL REQUESTS TO CANCEL MUST BE SUBMITTED 30 DAYS PRIOR to the desired end date of service unless otherwise stated below. 

Refunds will not be issued for single month or partial months of service. Discounted rates are forfeited with early cancellation.

Memberships, programs and services valued under $20 at time of request are non-refundable.

Day passes, massage services and personal training sessions are non-refundable.

MEMBERSHIPS/LOCKERS/TOWEL SERVICE/PASSES

Cancellation Fees are as follows:
$25 Membership and Locker (Student Lockers are non-refundable)
$ 5 Towel Service
$10 Group Exercise Passes (TeXercise, Cycling, Combo, Aqua, PRC)
$10 Climbing Wall * must be requested within 2 business days of purchase.

Cancellation/Refund Request Form

ADDITIONAL PROGRAMS

Classes/Clinics/Series
Participants must request to cancel or transfer at least 5 business days before the start date.  A $10 fee will be deducted from any refunds. Once a transfer is approved, an individual is no longer eligible for a refund. No make-up classes/sessions offered for participants that miss scheduled classes.

Personal Training Sessions
Sessions are non-transferable, non-refundable and expire at the end of each fiscal year (8/31).

Outdoor Trips
Cancellation dates and administrative fees vary for each trip.  They are listed here.

Intramural Sports
Entry fees are non-refundable after the close of registration. A $10 fee will be deducted from any refunds.

Massage Services
Services are non-refundable and expire at the end of each fiscal year (8/31). Services can be transferred to another individual. Day pass fees may apply. Call our office at 512-471-3116 for details. Mobile Massages must be canceled at least 24 business hours of the event or a 50% cancellation fee will be assessed.