Frequently Asked Questions
Who is eligible to rent equipment from the Rental Center?
Rental equipment and resource materials are available to students and faculty/staff with current RecSports memberships. A valid UT ID is required.
Where can I turn in my rented equipment if I can't make it to the Rental Center during operating hours?
All rented equipment must be returned to the Rental Center. The Programs Office does not have the ability to check-in or hold any equipment.
What happens if it rains or I don't use the equipment I have rented?
Unfortunately, we do not issue rainchecks, and no credit or refund will be issued for items rented but not used or for early return.
Can I reserve equipment over the phone?
No. Reservations must be made in person at the Rental Center and full payment for the requested equipment must also be made at this time.
What if I need to cancel my reservation?
Cancellations made more than 5 business days in advance of the reservation date will be issued a full refund minus a $10 administrative fee, cancellations made within 3-5 business days will lose 50% of the total rental fee and cancellations made within 2 business days will result in 100% loss of the rental fee.
What happens if I turn my equipment in late?
For each piece of equipment that is turned in after 6:00p on the due date, a late fee will be assessed. This late fee is equal to 1.5 times the daily rate per piece of rented equipment for each business day beyond the above agreed return date.
What happens if I don't pay my late/lost/repair fees?
If fees are not paid upon equipment return, an e-mail notification will be sent indicating the total fees and a date due. If fees are not paid by that due date, a bar will be placed on your records and registration until your fees are paid in full.