Cancellations and Refunds

General Information
  • All cancellation and refund requests are reviewed individually by the administrator of the specific program.
  • Cancellation fees will be deducted from any approved refund amount.
  • Refunds for partial months will NOT be issued (memberships, locker, towel service, TeXercise, Climbing Wall).

Payroll deduction (current UT faculty and staff) Deadlines
  • Cancellation deadlines fall on a business day
  • 11/14/19 to cancel for 12/1/19 paycheck
  • 12/13/19 to cancel for 1/1/20 paycheck

Recurring credit card
  • Cancellation deadlines fall on a business day
  • 11/26/19 to stop 12/1/19 charge
  • 12/20/19 at noon to stop 1/1/20 charge

Online Cancellation/Refund Request

  • No fee assessed; see above for deadlines. 
  • No fee assessed for cancellation; see above for deadlines.
  • $20 content handling fee if items are not cleaned out by expiration.
Towel Service
  • No fee assessed; see above for deadlines.
Guest/Day Passes
  • Guest/Day passes are non-refundable and are only valid the date of redemption.
TeXercise, PRC Pass, and Climbing Wall Bouldering Passes
  • Refunds requested due to medical reasons must be submitted with a physician’s note.
  • Any approved refunds will be for the remaining value of the pass, minus a $10 administrative fee.
  • PRC passes are non-refundable.
  • $10 cancellation fee
  • Participants must request to cancel or transfer at least 5 business days before the start date. If a transfer is approved, an individual is no longer eligible for a refund.
  • Make-up classes/sessions are NOT offered for participants that miss scheduled classes.
  • For wilderness medicine courses, click here.   

Personal Training Sessions
  • Sessions are non-refundable and expire 365 days after purchase.
Adventure Trips
  • Cancellation dates and administrative fees vary for each trip. Click here for more information. 
Intramural Sports
  • $10 cancellation fee
  • Entry fees are non-refundable after the close of registration.
Massage Services
  • Services are non-refundable and expire 90 days after purchase.
  • Mobile Massages must be canceled at least 24 business hours in advance of the event or a 50% cancellation fee will be assessed.
Private Lessons (Swim and Tennis)
  • Sessions are non-refundable.